Turnaround and Shipping Times
UPS Ground Shipping Map
Limited-Time Free UPS Ground Shipping Offer
Offer applies to retail orders over $200 placed online, with delivery to an address within the 48 contiguous United States. Free UPS Ground Shipping Offer does not include Saturday or Sunday as delivery days. Must exceed $200 before shipping, taxes, fees, or levies are applied to an order for qualification.
Turnaround times are based on business-days and do not include weekends or observed holidays. These times also assume that submitted artwork does not have quality issues or concerns.
Our Daily Cutoff Time is 3PM ET Monday-Friday
1) Offer not applicable for customers ordering using the "Gang Sheet Builder", customers that ship on their own Freight Collect account, or customers ordering a significant volume per order that may qualify as "wholesale" ordering.
2) Orders that have individual line items cancelled, which drops the total cost below $200, will be subject to the appropriate shipping costs being applied to that order.
3) Unfortunately we can not accommodate switching back and forth between shipping on your Freight Collect Account and shipping on the FM Expressions account.
Limited-Time $15 Ground Shipping Offer
Offer applies to retail orders placed online, with delivery to an address within the 48 contiguous United States. $15 Ground Shipping Offer does not include Saturday or Sunday as delivery times.
1) Offer not applicable for customers ordering using the "Gang Sheet Builder", customers that ship on their own Freight Collect account, or customers ordering a significant volume per order that may qualify as "wholesale" ordering.
2) Unfortunately we can not accommodate switching back and forth between shipping on your Freight Collect Account and shipping on the FM Expressions account.
All Items Ship Together
Order items ship together. I.E. If you order a 2 day turnaround time item and a 3 day turnaround item, the order will ship under the 3 day turnaround time.
Ships Same Business Day* For Orders (Without Artwork Delays**) Placed by 12 p.m. EST:
DTF Transfers
Black and White Athletic One Color Transfers
Due to the nature of this offering, we are only able to offer same-day shipping on orders of 300 pieces or less.
* Turnaround times are for standard shipping methods only
** Examples of Artwork Proof Acceptance and Revisions
Ships Next (1) Business Days* For Orders (Without Artwork Delays) Placed by 3 p.m. EST:
One Color Single Image Program Athletic Formula Transfers
One Color Single Image Program Vintage Formula Transfers
Two Color Single Image Program Vintage Formula Transfers
* Turnaround times are for standard shipping methods only
** Examples of Artwork Proof Acceptance and Revisions
Ships in Two (2) Business Days* For Orders (Without Artwork Delays) Placed by 3 p.m. EST:
One Color Silicone Formula Transfers
One Color Puff Formula Transfers
One Color Single Image Program Performance Formula Transfers
One Color Single Image NonWoven Formula Transfers
One Color Gang Sheets of ANY FORMULA
Full Color Single Image Program Athletic
Full Color Single Image Program Fashion for Lights/Darks
Full Color Single Image NonWoven Formula Transfers
Full Color Gang Sheets of ANY FORMULA
Stock Numbers & Letters
Stock Transfers & Swatches
* Turnaround times are for standard shipping methods only.
** Examples of Artwork Proof Acceptance and Revisions
Ships in Three (3) Business Days* For Orders (Without Artwork Delays) Placed by 3 p.m. EST:
Two Color Single Image Program Athletic Formula Transfers
Two or Three Color Gang Sheets of ANY FORMULA
Two or Three Single Image NonWoven Formula Transfers
* Turnaround times are for standard shipping methods only.
** Examples of Artwork Proof Acceptance and Revisions
Turnaround time examples
Example 1
Customer places order at 11AM ET, selects an option that requires a proof approval.
Preflight proofs out at 12:30pm ET
Customer approves proof by 1:30pm ET
Order still qualifies to ship same day
Example 2
Customer places order at 11:57 AM
Preflight fails for low res at 1:30pm
Customer sends corrected file by 2:30pm
Order still ships same day
Example 3:
Customer places order at 9:00 AM
Preflight fails at 1:00pm
Customer responds at 2:30pm
Order ships the following day since they did not respond within an hour
Order Quantity Exceptions
Turnaround times and shipping estimations are based on "normal quantity orders." Occasionally, larger quantity orders may be subject to an additional turnaround time, depending on the size and quantity requested. Customer Support will contact you if your order is determined to be above a "normal quantity" and give you an updated shipping date.
International
We can ship internationally around the world. We offer UPS and FedEx international shipping methods. *Please note - FedEx is only available if you have a FedEx Freight Collect Account. You would need to provide the FedEx Freight Collect number to us so your account can be updated if you would like to ship on a FedEx Account.
The UPS shipping prices will be available for viewing once you place an order in your online shopping cart. The approximate transit times are as follows:
UPS Worldwide Express - 1 to 3 Business Days
UPS Worldwide Saver - 1 to 3 Business Days
UPS Worldwide Expedited - 2 to 5 Business Days
*FedEx International Priority - 1 to 3 Business Days (Freight Collect Account Required)
Delivery
Orders ship from our Gordonsville, Virginia 22942 address by UPS. All listed delivery times are based on delivery times provided to us by the shipping carrier. We will not accept any liability for the failure of any carrier to fulfill a promised delivery time. We are not responsible for delays due to inclement weather or for issues beyond our control.
Retail vs Wholesale Customer Classifications
Due to the complex nature of custom printing: sheet sizes, quantity ordered, and frequency of orders are all taken into account when classifying a customer as "retail" or "wholesale".
While we do our best to ensure the greatest portion of our customers qualify for promotional shipping and special pricing offers, an abundant use of those promotional shipping and special pricing offers results in an increased cost that offsets any savings we're able to pass along to the typical retail customer.
As such, we classify customers into one of two categories:
"Retail" ordering customers are classified as typically ordering a "normal quantity" volume. These are customers who order a reasonable quantity that results in us being able to offer free shipping type promotions and fit their entire order into a reasonable number of our packages and/or boxes.
"Wholesale" ordering customers are classified as typically ordering an "above normal quantity" volume. These are customers who order an above-average quantity that results in us being unable to fit their entire order into an above average amount of our packages and/or boxes. Once we have to break orders into multiple packages, additional costs are incurred beyond "reasonable".
These classifications are subject to evaluation on a periodic basis. We will always try our hardest to work with our customers.